Privacy Policy

Last updated: April 2026

1. Introduction

TownPlanning.app is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or engage our planning consultancy services.

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Telephone number
  • Details of your planning enquiry
  • Property address and details relevant to your project
  • Any additional information you provide during the course of our engagement

3. How We Collect Information

We collect information through:

  • Our website contact form
  • Email correspondence
  • Telephone conversations
  • Meetings and consultations

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide our planning consultancy services
  • Communicate with you about your project
  • Submit planning applications and related documents on your behalf
  • Comply with legal and regulatory obligations

We will not use your personal information for marketing purposes without your explicit consent.

5. Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR:

  • Consent: When you submit an enquiry via our contact form
  • Contractual necessity: To provide the services you have engaged us for
  • Legitimate interests: To manage our business and improve our services
  • Legal obligation: Where we are required to retain or share information by law

6. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Local planning authorities, as required for planning applications
  • Professional advisers acting on your behalf (architects, solicitors, surveyors)
  • Government bodies or regulators, where required by law

7. Data Retention

We retain your personal information for as long as is necessary to provide our services and fulfil our legal obligations. Enquiry data is retained for up to 24 months after your last contact with us. Project files are retained for up to 6 years after the completion of services, in line with our professional obligations.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. Our website uses HTTPS encryption for data transmitted between your browser and our server.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict the processing of your information
  • Request portability of your information
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website does not use tracking cookies or analytics software. We do not collect any information about your browsing behaviour. If this changes in the future, we will update this policy and provide appropriate notice and consent mechanisms.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact & Complaints

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us using the enquiry form on our home page.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.